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FAQ

Frequently Asked Questions

Find answers to common questions about PAMO

Common Questions

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What's the difference between an Order and a Pre-Order?

An Order refers to items that are currently available in stock for immediate purchase. You can add them to your cart and proceed to checkout right away.

A Pre-Order applies to items that are temporarily out of stock or not yet available. It allows you to request these items in advance, and PAMO will notify you once they become available or when your pre-order request is approved.

How do I place an Order?

To place an order, follow these simple steps:

  1. Log in to your account using your school credentials
  2. Go to the Products page and browse available items
  3. Click "Add to Cart" on items you want to purchase
  4. Review your cart and proceed to Checkout
  5. Click "Place Order" to submit your request

You'll receive a notification once PAMO has reviewed and approved your order.

How do I place a Pre-Order?

If an item is Out of Stock but available for pre-ordering:

  1. Go to the Pre-Order page from the navigation menu
  2. Browse items available for pre-order requests
  3. Click "Request Pre-Order" on your desired item
  4. Select size and quantity, then submit your request

After submission, your pre-order will appear in My Orders with a Pending status. You'll be notified once PAMO approves or rejects it.

How will I know if my order or pre-order is approved or rejected?

You'll receive an in-system notification through your dashboard. You can also check the My Orders page anytime to see live status updates:

Pending Awaiting review
Approved Ready for payment
Rejected Reason provided
Completed Ready for pickup

How do I pay for my approved order?

Once your order is approved:

  1. Go to My Orders and find your approved order
  2. Click "Download Receipt" to get your e-slip (PDF)
  3. Print the e-slip and bring it to the Registrar's Office
  4. Make your payment at the Registrar's Office
  5. You'll receive an Official Receipt as proof of payment

How do I claim my items after payment?

Once payment is complete:

  1. Bring your Official Receipt from the Registrar's Office to PAMO
  2. PAMO staff will verify your payment record in the system
  3. Your items will be released to you immediately

Make sure to keep your official receipt as proof of purchase!

Can I cancel my order or pre-order?

You may cancel an order only if it's still in Pending status.

To cancel:

  1. Go to My Orders
  2. Find the order you want to cancel
  3. Click the "Cancel Order" button

Important: Once an order is Approved, cancellations are no longer possible. Please review your orders carefully before submitting.

Note: Cancelling pending orders will NOT result in strikes. However, if you fail to pay for an approved order within 5 minutes, it will be voided and you will receive a strike.

What happens if the item I pre-ordered is out of stock for a long time?

If restocking is significantly delayed, PAMO will notify you through the system. They may provide:

  • An estimated restock date
  • Alternative product recommendations
  • The option to cancel your pre-order request if you prefer

You can always check with PAMO directly during school hours for more specific information about your pre-order.

Who do I contact if I have a problem with my order?

For assistance with orders, payment issues, or general questions:

  • Use the "Ask a Question" form below to send your inquiry directly to PAMO
  • Visit the PAMO office in person during regular school hours
  • Check your account notifications for updates and responses

The PAMO team is committed to addressing your concerns as quickly as possible!

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